If you’re ready to start expanding your practice, you’ve probably spent a great deal of time making sure your staff is on board and getting your financials in order. But have you considered the impact your EMR might have on the success or failure of your expansion venture? Here are three signs your EMR isn’t built to support a growing clinic:
1. It makes you pay per patient or per visit.
If your EMR vendor charges you per chart or per visit, it’s impeding the growth of your business—and your bottom line. Under this kind of payment structure, increasing the number of patients your clinic treats means increasing the amount you pay your software vendor each month. Instead of working with a vendor that takes a bite out of each piece of your financial pie, look for one with a payment structure that allows you to pay per user.
2. It limits your number of users, records, or patients.
This one should be pretty obvious. If your EMR caps the number of users, records, or patients you can have, it also caps your clinic’s potential for growth. To keep up with your growth, switch to an EMR that makes it possible—and easy—to add patients, users, records, and clinic locations. Better yet—choose an EMR that offers volume-based discounts to growing practices.
3. It doesn’t give you access to crucial data.
To grow your practice, you need to be able to dig into your business metrics and identify areas where you may be missing out on revenue. Your EMR should provide you with valuable metrics on both your patients and your practice. Look for a multitude of reporting options that allow you to analyze all areas of your business, including:
- inactive patients
- patient cancellations and no-shows
- claim statuses
- units billed
- number of patients per therapist
- types of documents created
- missed notes
- referral sources
Behind every great clinic is a great EMR; can you say as much about your system? Make sure your EMR gives you the data space, financial freedom, and business intelligence you need to grow. Don’t settle for an EMR that penalizes you for being successful—or one that doesn’t allow you to be successful, period.