Your clinic already has an EMR, but it’s less than ideal. In fact, you frequently wonder whether it might bring you more satisfaction if you threw the whole computer off the roof of your building. But don’t despair. There are actually good ones out there. Here are four reasons why your current EMR is bad for business and it’s time to make a switch:

1. It’s designed for physicians.

While they share a doctoral title and a love for caring for people, physical therapists and physicians certainly don’t share the same documentation needs. If your EMR is designed for an MD instead of a PT, you’re probably having a heck of a time developing Band-Aid fixes and workarounds to ensure you can complete your documentation compliantly and thus, get paid. So ditch that bad-for-business EMR and switch to one that’s designed for therapists. After all, you want an EMR that’s tailored to your needs. Just think: functional limitation reporting, 8-minute rule monitoring, and therapy cap tracking all built right in. Plus, you’ll have a system that follows your workflow, which’ll save you oodles of time.

2. It’s server-based.

If your EMR is running on a server, you’re shelling out way more money and time than you should be. Not only do you have to worry about securing your patients’ protected health information (PHI), but you’re also responsible for updating the system to ensure you have the latest compliance features—if your server-based EMR vendor upgrades its technology at all. Who’s got time for that? Toss your server-based EMR in the trash heap and adopt a web-based one instead. You’ll be able to securely access your documentation anywhere you have an Internet connection. And because most web-based EMR vendors store all their data with top-tier security firms, you can be sure your patients’ PHI is safe. As if that weren’t enough, you’ll also gain the benefit of never having to perform a manual upgrade again. Instead, your EMR vendor will automatically update the system for you, so you’ll always have the latest technological advancements and relevant compliance features at your fingertips.

3. It costs an arm and a leg—and a chart.

Your EMR should increase your cash flow, not deplete it. So if you’re using a system that charges you per chart or per visit, where’s your incentive to grow? The more patients you add, the more you’re paying your software vendor. That doesn’t sound right. Good thing there’s another payment model available. Move to an EMR that offers you a monthly, membership-style payment structure so your technology can grow with you, not cap your growth. Plus, look for a solution that doesn’t lock you into long-term contracts or hold your data hostage. That way, you’ll never again feel stuck with an EMR that’s bad for business.

4. It doesn’t include free training and support.

If you’re paying extra for support and training—or worse yet, there’s no one available to answer your calls—your EMR is definitely bad for business. Sure, your system should be intuitive and easy to use, but good training should be a given and support should always be available just in case you need it. The last thing you want is to have an urgent question and either not be able to reach someone or have to shell out your hard-earned dollars just so you can get back to work. Instead, opt for an EMR vendor that prides itself on providing exceptional customer support and training—for free.


If any of the above rings true about your current EMR, then there’s no denying it: your system is bad for business. Replace it with a better option—namely,
WebPT. For more information on how WebPT blows your current EMR out of the water, schedule a free demo today.